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Refund Policy

Effective Date: September 13, 2026

1. All Sales Are Final

All purchases of Original Racers are final. Due to the nature of digital collectibles, each Original Racer is uniquely generated at the time of purchase and cannot be returned, exchanged, or resold back to Racerverse™.

By completing a purchase, you acknowledge and agree that you are buying a unique digital collectible and that no refund will be issued under normal circumstances.

2. Physical Product Returns

Racerverse does not currently list a physical product for sale. If a product is explicitly labeled "physical product," it may be returned within the return window stated on that product page, measured from delivery. The item must be unused and returned with its original parts and packaging. The product page will state whether Racerverse or the customer pays return shipping.

If a physical item arrives damaged, defective, or different from the item ordered, contact us within 30 days of delivery. We will provide the appropriate replacement, refund, or return instructions and will not require the customer to pay return shipping for our fulfillment error.

3. Exception: Digital Delivery Failure

If a technical failure on our end prevents delivery of your Original Racer (for example, your payment was processed but your racer was never created or made available in your account), you may request a refund by contacting us within 30 days of purchase.

To request a refund due to technical failure, please email [email protected] with the following information:

  • Your full name and the email address associated with your Racerverse account
  • The date of purchase
  • A description of the issue you experienced
  • Any order confirmation or receipt you received

We will investigate your request and respond within 5 business days. If we confirm a technical failure prevented delivery, we will issue a full refund to your original payment method.

4. Payment Disputes

Credit card payments are processed by Stripe. If you believe a charge was made in error or without your authorization, you may contact Stripe or your card issuer directly to initiate a dispute. Stripe handles payment disputes in accordance with their own policies and applicable card network rules.

We cooperate with all legitimate dispute investigations. However, filing a fraudulent chargeback may result in suspension of your Racerverse account.

5. Exported Racers

Once an Original Racer has been exported (transferred) to your personal Ethereum wallet, it is fully under your control and no longer held in Racerverse custody. We cannot issue refunds for racers that have been exported, as the transfer is irreversible and we no longer have custody of the asset.

6. Ethereum Purchases

Purchases made directly with Ethereum are processed on-chain and are inherently final. Blockchain transactions cannot be reversed. No refunds will be issued for Ethereum-based purchases except in cases of confirmed technical failure as described in Section 3 above.

7. Contact Us

If you have questions about this Refund Policy, please contact us:

Racerverse™ is operated by Lucky Machines LLC. All rights reserved.