Shipping and Digital Delivery Policy

Effective Date: September 13, 2026

1. Digital Racer Delivery

Original Racers and racer gifts are delivered digitally to a Racerverse account. Checkout requires an email address so we can associate the order with the buyer or gift recipient and send order information. No postal address or shipping fee is required for a digital-racer order.

2. Delivery Timing

Digital delivery normally begins after the payment processor confirms payment. Generation or account delivery can occasionally take longer because of payment review, network conditions, or a temporary service interruption. If a paid racer does not appear, email [email protected] with the order receipt.

3. Physical Products

Racerverse does not currently list a physical product for sale. If one is introduced, its canonical product page will state that it is physical and will show the available destination, shipping service, shipping charge, handling range, and transit range before checkout. Those product-specific terms control if they differ from this general page.

4. Address Changes and Delivery Problems

For a physical order, contact us as soon as possible if an address is wrong. We cannot guarantee a change after fulfillment begins. For a delayed, damaged, or missing shipment, include the order number and delivery address so we can investigate with the carrier.

5. Returns and Support

Delivery and return rules are different for digital and physical products. Read the Return and Refund Policy before ordering, or email [email protected] with a question.

Racerverse is operated by Lucky Machines LLC.