Refund Policy
Effective Date: February 1, 2026
1. All Sales Are Final
All purchases of Original Racers are final. Due to the nature of digital collectibles, each Original Racer is uniquely generated at the time of purchase and cannot be returned, exchanged, or resold back to Racerverse™.
By completing a purchase, you acknowledge and agree that you are buying a unique digital collectible and that no refund will be issued under normal circumstances.
2. Exception: Technical Failure
If a technical failure on our end prevents delivery of your Original Racer (for example, your payment was processed but your racer was never created or made available in your account), you may request a refund by contacting us within 30 days of purchase.
To request a refund due to technical failure, please email [email protected] with the following information:
- Your full name and the email address associated with your Racerverse account
- The date of purchase
- A description of the issue you experienced
- Any order confirmation or receipt you received
We will investigate your request and respond within 5 business days. If we confirm a technical failure prevented delivery, we will issue a full refund to your original payment method.
3. Payment Disputes
Credit card payments are processed by Stripe. If you believe a charge was made in error or without your authorization, you may contact Stripe or your card issuer directly to initiate a dispute. Stripe handles payment disputes in accordance with their own policies and applicable card network rules.
We cooperate with all legitimate dispute investigations. However, filing a fraudulent chargeback may result in suspension of your Racerverse account.
4. Exported Racers
Once an Original Racer has been exported (transferred) to your personal Ethereum wallet, it is fully under your control and no longer held in Racerverse custody. We cannot issue refunds for racers that have been exported, as the transfer is irreversible and we no longer have custody of the asset.
5. Ethereum Purchases
Purchases made directly with Ethereum are processed on-chain and are inherently final. Blockchain transactions cannot be reversed. No refunds will be issued for Ethereum-based purchases except in cases of confirmed technical failure as described in Section 2 above.
6. Contact Us
If you have questions about this Refund Policy, please contact us:
- Email: [email protected]
- Terms of Service: View our Terms of Service