Frequently Asked Questions

A small digital toy car you open online. Each one has its own plate, 3D model, character, colors, and tiny details. You can inspect it, drive it in the browser, keep it in your account, share its plate page, or send one as a gift.

Pick a racer or pack, complete your purchase, and we prepare a surprise racer for your account. You do not need an app or any technical setup to buy or play.

Your racer is generated, checked, and added to your Racerverse account. Most racers are ready within a few minutes. When it is ready, you can open its plate page, view the 3D model, drive it, and see it in your collection.

Open its plate page, spin the 3D model, inspect the parts, drive it through the Racerverse in your browser, share it with friends, add it to your collection, or gift another racer to someone else. More experiences can be added over time without changing what you already own.

No. Every racer is a surprise build with its own mix of vehicle, driver, color story, plate, and traits. You cannot choose the exact result, and the surprise is cosmetic: no racer gives paid gameplay advantages.

Yes. You can buy one as a gift with the recipient's email and an optional message, or gift a racer you already own from your dashboard. If they already have an account, the transfer is quick. If not, they get time to create one and claim it.

Yes, with normal parent supervision for purchases. Original Racers are designed to be approachable: no download, no chat room requirement, no subscription, and no installation. A parent can buy through the site and let a child explore the racer afterward.

Yes. You always receive a complete racer for the price shown. Traits are visual, driving is not pay-to-win, and there are no power tiers, advantage systems, or pressure mechanics. The surprise is about which design you open.

No — every purchase is a one-time payment. You pay for exactly the racers you order. There is no subscription, no recurring charge, and no membership fee. One racer today and nothing more is a perfectly valid choice — it's yours to keep forever.

Email [email protected] and we will help. Purchases are covered by our 30-day refund policy. Gifts and exported racers can have extra constraints, so check the policy if your situation is unusual.

By default, your racer lives in your Racerverse account, where it is easy to view, drive, gift, and recover if you change devices. Behind the scenes, we also keep a public ownership record so the racer is not only a row in our private database.

You own the racer as a digital toy: its plate page, collection slot, playable 3D experience, and the rights described in the Original Racer License. The public record is there to make ownership more durable, but you do not need to think about it to enjoy the toy.

The goal is that your racer still has a record outside our servers. Each racer has a public ownership record, and the 3D model, hero artwork, and license are intended to stay associated with it. If you want the technical route, you can request ownership export later; otherwise your account handles the details.

No. A normal Racerverse account is enough. Ownership export is optional and can be done later if you want portability.

Yes. From your dashboard, you can request ownership export. There is a 7-day processing window for fraud protection, and exports are subject to our Export Terms. This is optional and is not required to play, collect, or gift racers.